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Channel Talk (BYOK) — connector documentation

  • MCP endpoint: https://byok-channeltalk.connectorbay.com/mcp
  • REST API: POST https://byok-channeltalk.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-channeltalk.connectorbay.com/openapi.json
  • Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
  • Authentication: your own Channel Talk API access key, sent in the X-Upstream-Key header and the API access secret in X-Upstream-Key-2 of every request (never stored, logged or cached)
  • Health: https://byok-channeltalk.connectorbay.com/health · Tool schemas: https://byok-channeltalk.connectorbay.com/tools.json
  • Publisher: Unify Dynamics LLC · connectorbay.com/byok-channeltalk · agent@connectorbay.com

What Channel Talk (BYOK) is for

Channel Talk (BYOK) lets an AI assistant read your own Channel Talk data through the Channel Talk API with a key you supply (API access key). Read-only: 12 tools (get_channel, list_managers, list_user_chats, get_user_chat, list_user_chat_messages, get_customer, list_chats_of_customer, list_groups, list_group_messages, list_chat_tags, list_campaigns, list_call_logs). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to api.channel.io. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Channel Talk. Channel Talk and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

  • "Which Channel Talk workspace is this key for?"
  • "Who are the managers in my Channel Talk workspace?"
  • "Which Channel Talk customer chats are open right now?"
  • "Show Channel Talk chat 65f0c0a1d2e3f4a5b6c7d8e9"
  • "What was said in Channel Talk chat 65f0c0a1d2e3f4a5b6c7d8e9?"
  • "Who is Channel Talk customer 65f0c0a1d2e3f4a5b6c7d8e0?"

What it does

  • get_channel: Show the Channel Talk workspace the access key belongs to: name, domain, state, time zone, country and whether it is in operation.
  • list_managers: List the team members (managers) of the workspace with role, operator flag, status text and whether they were removed. Emails and phone numbers are not returned.
  • list_user_chats: List customer conversations (user chats), newest first, filtered by state and an optional time range of at most 30 days.
  • get_user_chat: Get one customer conversation with its state, assignee, tags, timestamps and the customer's name.
  • list_user_chat_messages: List the messages of one customer conversation (text, sender type, time), newest first by default; a time range must be at most 30 days.
  • get_customer: Get one customer (user) by id: name, type, whether a member, location, language, last seen time, session count and tags. Contact details are not returned.
  • list_chats_of_customer: List the conversations of one customer, with state, assignee, tags and timestamps.
  • list_groups: List the public team-chat groups of the workspace, alphabetically, with title, description and member managers.
  • list_group_messages: List messages posted in a team-chat group, newest first by default.
  • list_chat_tags: List the chat tags defined in the workspace with name, key and description.
  • list_campaigns: List marketing campaigns, most recently updated first, with name, state, send mode, start/end and medium.
  • list_call_logs: List voice call logs (Channel Meet) in a time range of at most 90 days: direction, state, missed reason and timestamps.

BYOK key

You bring your own Channel Talk API access key (https://api-doc.channel.io/). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to api.channel.io over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

Live from the Channel Talk API (api.channel.io) with a BYOK key; documentation: https://api-doc.channel.io/. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Channel Talk. Channel Talk and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Channel Talk account.

Built for: Worldwide. Languages: English.