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Freshdesk (BYOK)

Read your Freshdesk tickets, conversations, contacts, companies, agents and groups with BYOK

Unify Dynamics LLC

Tools8read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderFreshdeskunofficial, not affiliated
Works withMCP · RESTany agent

Try asking

Real questions, and the tools your agent calls to answer them.

What are my newest Freshdesk tickets?
Tools called
list_tickets
Show Freshdesk ticket 12
Tools called
get_ticket
Which Freshdesk tickets are urgent or high priority?
Tools called
search_tickets
What was said on Freshdesk ticket 12?
Tools called
list_ticket_conversations
Who are my Freshdesk contacts?
Tools called
list_contacts
Which companies are in my Freshdesk account?
Tools called
list_companies

About

Freshdesk (BYOK) lets an AI assistant read your own Freshdesk data through the Freshdesk API with a key you supply (API key). Read-only: 8 tools (list_tickets, get_ticket, search_tickets, list_ticket_conversations, list_contacts, list_companies, list_agents, list_groups). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshdesk.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshdesk. Freshdesk and its logos are trademarks of their owners and are used only to say which service the connector works with.

Sources: Live from the Freshdesk API (*.freshdesk.com) with a BYOK key; documentation: https://developers.freshdesk.com/api/. Endpoints checked against that documentation on 2026-10-16.

Privacy

The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.

Data not collectedNo account, no profile, no stored prompts or results.

What it can do

8 tools, grouped by job. Every one is read-only or compute-only.

OpenAPI
Read your data8 tools
  • List ticketsList support tickets (only those created in the last 30 days unless updated_since is given) with numeric status (2 open, 3 pending, 4 resolved, 5…
  • Get ticketGet one ticket by id with subject, status, priority, plain-text description, tags and custom fields; optionally embed the requester, company or stats.
  • Search ticketsSearch tickets with Freshdesk's query language over ticket fields such as priority, status, tag, agent_id, group_id and dates; 30 results per…
  • List ticket conversationsList the replies and notes of a ticket (30 per page) with sender address, direction, private flag and plain-text body.
  • List contactsList customer contacts (verified and unblocked by default) with name, email, phone, company and language; filter by email, phone, company or state.
  • List companiesList the companies (customer organizations) of the account with name, description, email domains, tier and renewal date.
  • List agentsList support agents with name, email, whether they are available, full-time or occasional, and ticket scope.
  • List groupsList the agent groups (teams) with name, description, escalation setting and auto-assignment flag.

Information

PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpointhttps://byok-freshdesk.connectorbay.com/mcp
REST APIopenapi.json
SupportGet help · Status
CountryWorldwide
FunctionOther
LayerDeep connectors

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Get Freshdesk (BYOK)

Free · BYOK · Read-only

BYOK: bring your own keyThis connector uses your own Freshdesk API key. Create one at https://support.freshdesk.com/support/solutions/articles/215517, with the fewest permissions it needs (read-only if the provider offers it). Your assistant sends it in the X-Upstream-Key header with every request. It is used for that one call only: never stored, logged or cached, and only ever sent to Freshdesk. Revoke it at the provider whenever you like. Unofficial connector: not affiliated with Freshdesk.