Outline (BYOK)
Read your Outline knowledge base: collections, documents, search results, comments, revisions and groups with your own API key
Read your Freshservice IT service desk tickets, requesters, agents, assets, changes and problems with BYOK
Unify Dynamics LLC
Real questions, and the tools your agent calls to answer them.
list_ticketsget_ticketlist_requesterslist_agentslist_assetslist_changesFreshservice (BYOK) lets an AI assistant read your own Freshservice data through the Freshservice API with a key you supply (Freshservice API key). Read-only: 7 tools (list_tickets, get_ticket, list_requesters, list_agents, list_assets, list_changes, list_problems). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshservice.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice. Freshservice and its logos are trademarks of their owners and are used only to say which service the connector works with.
Sources: Live from the Freshservice API (*.freshservice.com) with a BYOK key; documentation: https://api.freshservice.com/. Endpoints checked against that documentation on 2026-10-16.
The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.
7 tools, grouped by job. Every one is read-only or compute-only.
https://byok-freshservice.connectorbay.com/mcpRead your Outline knowledge base: collections, documents, search results, comments, revisions and groups with your own API key
Read your Plain support threads, labels, tiers, tenants, help centers and knowledge gaps through its GraphQL API with your own API key
Read your Jira Service Management service desks, queues, customer requests, comments, SLAs and request types with your Atlassian email and API token
Read your Gleap support tickets, bug reports, feature requests, help center collections, articles and teams with your own API key and project id
Read your Dovetail customer research projects, notes, highlights, insights, tags, channels and themes with your own API token
Read your Userback feedback items, projects, workflow stages, team members and session recordings with your own API token