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Freshservice (BYOK)

Read your Freshservice IT service desk tickets, requesters, agents, assets, changes and problems with BYOK

Unify Dynamics LLC

Tools7read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderFreshserviceunofficial, not affiliated
Works withMCP · RESTany agent

Try asking

Real questions, and the tools your agent calls to answer them.

What are the latest Freshservice tickets?
Tools called
list_tickets
Show Freshservice ticket 266
Tools called
get_ticket
Find the Freshservice requester with email harry.potter@hogwarts.edu
Tools called
list_requesters
Who are the active agents in Freshservice?
Tools called
list_agents
What assets are tracked in Freshservice?
Tools called
list_assets
What changes are planned in Freshservice?
Tools called
list_changes

About

Freshservice (BYOK) lets an AI assistant read your own Freshservice data through the Freshservice API with a key you supply (Freshservice API key). Read-only: 7 tools (list_tickets, get_ticket, list_requesters, list_agents, list_assets, list_changes, list_problems). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshservice.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice. Freshservice and its logos are trademarks of their owners and are used only to say which service the connector works with.

Sources: Live from the Freshservice API (*.freshservice.com) with a BYOK key; documentation: https://api.freshservice.com/. Endpoints checked against that documentation on 2026-10-16.

Privacy

The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.

Data not collectedNo account, no profile, no stored prompts or results.

What it can do

7 tools, grouped by job. Every one is read-only or compute-only.

OpenAPI
Read your data7 tools
  • List ticketsList Freshservice tickets (only those created in the last 30 days unless updated_since is given) with subject, status code, priority code,…
  • Get ticketGet one Freshservice ticket by id with its description text, status and priority codes, requester, category and approval state.
  • List requestersList Freshservice requesters (end users) with name, primary email, job title and active flag; can filter by email or phone and include agents.
  • List agentsList Freshservice agents with name, email, job title, active flag and last login; can filter by active state or full-time versus occasional.
  • List assetsList Freshservice assets (laptops, servers, monitors and so on) with name, tag, type id, usage and assignment.
  • List changesList Freshservice change requests with subject, status, priority, risk, change type and planned start and end dates.
  • List problemsList Freshservice problem records with subject, status, priority, impact, known-error flag and due date.

Information

PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpointhttps://byok-freshservice.connectorbay.com/mcp
REST APIopenapi.json
SupportGet help · Status
CountryWorldwide
FunctionOther
LayerDeep connectors

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Get Freshservice (BYOK)

Free · BYOK · Read-only

BYOK: bring your own keyThis connector uses your own Freshservice Freshservice API key. Create one at https://api.freshservice.com/#authentication, with the fewest permissions it needs (read-only if the provider offers it). Your assistant sends it in the X-Upstream-Key header with every request. It is used for that one call only: never stored, logged or cached, and only ever sent to Freshservice. Revoke it at the provider whenever you like. Unofficial connector: not affiliated with Freshservice.