Freshservice Knowledge Base (BYOK)

Freshservice Knowledge Base (BYOK) — connector documentation

• MCP endpoint: https://byok-freshservice-knowledge-base.connectorbay.com/mcp
• REST API: POST https://byok-freshservice-knowledge-base.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-freshservice-knowledge-base.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Freshservice Knowledge Base Freshservice API key (profile settings), sent in the X-Upstream-Key header of every request (never stored, logged or cached)
• Health: https://byok-freshservice-knowledge-base.connectorbay.com/health · Tool schemas: https://byok-freshservice-knowledge-base.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-freshservice-knowledge-base · agent@connectorbay.com

What Freshservice Knowledge Base (BYOK) is for

Freshservice Knowledge Base (BYOK) lets an AI assistant read your own Freshservice Knowledge Base data through the Freshservice Knowledge Base API with a key you supply (Freshservice API key (profile settings)). Read-only: 7 tools (list_solution_categories, get_solution_category, list_solution_folders, get_solution_folder, list_solution_sub_folders, list_solution_articles, get_solution_article). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshservice.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Knowledge Base. Freshservice Knowledge Base and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "What knowledge base categories does Freshservice have?"
• "Show Freshservice solution category 2"
• "What folders are in Freshservice solution category 2?"
• "Show Freshservice solution folder 2"
• "What sub-folders does Freshservice folder 1 have?"
• "What articles are in Freshservice folder 2?"

What it does

• list_solution_categories: List knowledge base categories with name, description, position, portal visibility and workspace.
• get_solution_category: Get one knowledge base category by id.
• list_solution_folders: List the knowledge base folders of one category with name, description, visibility code, position and managing groups.
• get_solution_folder: Get one knowledge base folder by id.
• list_solution_sub_folders: List the sub-folders of one knowledge base folder with name and ancestry path.
• list_solution_articles: List the articles of one folder with title, status code, views, feedback counts, tags and dates; the article text is left out (use get_solution_article).
• get_solution_article: Get one knowledge base article with title, plain-text content, status code, tags, views and feedback counts.

BYOK key

You bring your own Freshservice Knowledge Base Freshservice API key (profile settings) (https://api.freshservice.com/#authentication). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to *.freshservice.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://api.freshservice.com/#solutions (the API this connector calls, with a BYOK key)

Live from the Freshservice Knowledge Base API (*.freshservice.com) with a BYOK key; documentation: https://api.freshservice.com/#solutions. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Knowledge Base. Freshservice Knowledge Base and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Freshservice Knowledge Base account.

Built for: Worldwide. Languages: English.

Freshservice Knowledge Base (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Freshservice Knowledge Base (BYOK) is. Freshservice Knowledge Base (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Freshservice Knowledge Base data: Read your Freshservice solution articles, folders and categories (knowledge base), with views and feedback counts, using your own API key. You bring your own Freshservice Knowledge Base Freshservice API key (profile settings); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Freshservice Knowledge Base call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to *.freshservice.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Freshservice Knowledge Base rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Freshservice Knowledge Base receives. The request we make on your behalf, including the key and the arguments, under Freshservice Knowledge Base's own terms and privacy policy. Freshservice Knowledge Base acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Freshservice Knowledge Base gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Freshservice Knowledge Base data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Freshservice Knowledge Base (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Freshservice Knowledge Base at any time to end all access.

Children. Freshservice Knowledge Base (BYOK) is a general-audience service operated by the adult using the assistant, under Freshservice Knowledge Base's own age rules.

Changes. We will post changes here with a new effective date.

Freshservice Knowledge Base (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Freshservice Knowledge Base (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Freshservice Knowledge Base (BYOK) provides: Read your Freshservice solution articles, folders and categories (knowledge base), with views and feedback counts, using your own API key. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Freshservice Knowledge Base credentials and only access data you are allowed to access. Freshservice Knowledge Base's terms apply to your use of Freshservice Knowledge Base; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Knowledge Base. Freshservice Knowledge Base and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Freshservice Knowledge Base returns, lightly trimmed; it may be incomplete, delayed or changed by Freshservice Knowledge Base. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Freshservice Knowledge Base account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Freshservice Knowledge Base's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Freshservice Knowledge Base may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Freshservice Knowledge Base key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Freshservice Knowledge Base takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-freshservice-knowledge-base

Freshservice Knowledge Base (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-freshservice-knowledge-base.connectorbay.com/mcp
• REST API: https://byok-freshservice-knowledge-base.connectorbay.com/openapi.json
• Live status: https://byok-freshservice-knowledge-base.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Freshservice Knowledge Base (BYOK) never asks for them.