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Freshservice Projects (BYOK) — connector documentation

  • MCP endpoint: https://byok-freshservice-projects.connectorbay.com/mcp
  • REST API: POST https://byok-freshservice-projects.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-freshservice-projects.connectorbay.com/openapi.json
  • Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
  • Authentication: your own Freshservice Projects Freshservice API key, sent in the X-Upstream-Key header of every request (never stored, logged or cached)
  • Health: https://byok-freshservice-projects.connectorbay.com/health · Tool schemas: https://byok-freshservice-projects.connectorbay.com/tools.json
  • Publisher: Unify Dynamics LLC · connectorbay.com/byok-freshservice-projects · agent@connectorbay.com

What Freshservice Projects (BYOK) is for

Freshservice Projects (BYOK) lets an AI assistant read your own Freshservice Projects data through the Freshservice Projects API with a key you supply (Freshservice API key). Read-only: 8 tools (list_projects, list_project_templates, list_project_fields, list_project_task_statuses, list_project_task_priorities, list_project_task_types, list_project_sprints, list_project_versions). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshservice.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Projects. Freshservice Projects and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

  • "Which projects are in progress in Freshservice?"
  • "Which project templates does Freshservice have?"
  • "Which fields do Freshservice projects have?"
  • "Which task statuses does Freshservice project 1 use?"
  • "Which task priorities does Freshservice project 1 use?"
  • "Which task types does Freshservice project 1 use?"

What it does

  • list_projects: List projects you can access with name, key, status and priority ids, type, start and end dates, archived flag and visibility. Manager ids are not returned.
  • list_project_templates: List custom project templates with name, description, type (0 software, 1 business) and visibility.
  • list_project_fields: List the fields of the project form (default and custom) with label, type, mandatory flag and choices.
  • list_project_task_statuses: List a project's task statuses with name, description and category (1 yet to start, 2 work in progress, 3 completed).
  • list_project_task_priorities: List a project's task priority levels with name and description.
  • list_project_task_types: List a project's task types (for example epic, story, bug) with name and description.
  • list_project_sprints: List a project's sprints with title, goal, state (1 planned, 2 active, 3 completed) and planned dates.
  • list_project_versions: List a project's versions with name, description, dates and status (1 unreleased, 2 released). Owner ids are not returned.

BYOK key

You bring your own Freshservice Projects Freshservice API key (https://api.freshservice.com/#authentication). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to *.freshservice.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

Live from the Freshservice Projects API (*.freshservice.com) with a BYOK key; documentation: https://api.freshservice.com/. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Projects. Freshservice Projects and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Freshservice Projects account.

Built for: Worldwide. Languages: English.