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Discover
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Freshservice Service Config (BYOK)
Read your Freshservice service catalog items and categories, SLA policies and business hours with your own API key
Unify Dynamics LLC
Tools6read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderFreshservice Service Configunofficial, not affiliated
Works withMCP · RESTany agent
Try asking
Real questions, and the tools your agent calls to answer them.
What items are in the Freshservice service catalog?
Tools called
list_service_itemsShow Freshservice service catalog item 1
Tools called
get_service_itemWhich service categories exist in Freshservice?
Tools called
list_service_categoriesWhat SLA policies and targets does Freshservice have?
Tools called
list_sla_policiesWhat business hours are set in Freshservice?
Tools called
list_business_hoursShow Freshservice business hours configuration 1
Tools called
get_business_hoursAbout
Freshservice Service Config (BYOK) lets an AI assistant read your own Freshservice Service Config data through the Freshservice Service Config API with a key you supply (Freshservice API key). Read-only: 6 tools (list_service_items, get_service_item, list_service_categories, list_sla_policies, list_business_hours, get_business_hours). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.freshservice.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Freshservice Service Config. Freshservice Service Config and its logos are trademarks of their owners and are used only to say which service the connector works with.
Sources: Live from the Freshservice Service Config API (*.freshservice.com) with a BYOK key; documentation: https://api.freshservice.com/. Endpoints checked against that documentation on 2026-10-16.
Privacy
The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.
Data not collectedNo account, no profile, no stored prompts or results.
What it can do
6 tools, grouped by job. Every one is read-only or compute-only.
- List service itemsList service catalog items with name, category, delivery time in hours, visibility and bundle flags.
- Get service itemGet one service catalog item by its display id: name, short description, cost, delivery time, child items, custom fields and visibility.
- List service categoriesList service catalog categories with name, description, position and parent category.
- List sla policiesList SLA policies with name, active flag, per-priority respond and resolve targets in seconds (priority 1 low to 4 urgent) and the conditions each…
- List business hoursList business hours configurations with time zone, weekly service desk hours and holidays.
- Get business hoursGet one business hours configuration by id with its time zone, weekly hours and holiday list.
Information
PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpoint
https://byok-freshservice-service-config.connectorbay.com/mcpREST APIopenapi.json
CountryWorldwide
FunctionOther
LayerDeep connectors
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