Gladly (BYOK)

Gladly (BYOK) — connector documentation

• MCP endpoint: https://byok-gladly.connectorbay.com/mcp
• REST API: POST https://byok-gladly.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-gladly.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Gladly Gladly agent email address of the API user, sent in the X-Upstream-Key header and the Gladly API token in X-Upstream-Key-2 of every request (never stored, logged or cached)
• Health: https://byok-gladly.connectorbay.com/health · Tool schemas: https://byok-gladly.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-gladly · agent@connectorbay.com

What Gladly (BYOK) is for

Gladly (BYOK) lets an AI assistant read your own Gladly data through the Gladly API with a key you supply (Gladly agent email address of the API user). Read-only: 11 tools (get_organization, list_teams, list_agents, list_inboxes, list_topics, list_business_hours, list_audiences, list_answers, list_channel_endpoints, list_export_schedules, list_export_jobs). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.gladly.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gladly. Gladly and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "Which Gladly organization is my API token for?"
• "What support teams exist in Gladly?"
• "Who are the agents in our Gladly organization?"
• "Which inboxes are set up in Gladly?"
• "What topics can conversations be tagged with in Gladly?"
• "What are our support business hours in Gladly?"

What it does

• get_organization: Show the Gladly organization: name, time zone, login domain and Gladly URL.
• list_teams: List teams with description and the ids of their member agents.
• list_agents: List agents (id and name only; email addresses are left out).
• list_inboxes: List inboxes with their id, name and disabled flag.
• list_topics: List conversation topics with parent topic and disabled flag.
• list_business_hours: List business hour schedules with time zone, primary flag and weekly office hours.
• list_audiences: List audiences (customer groups used to target help center answers).
• list_answers: List help center answers (titles and descriptions) with the audiences they apply to and creation and update times.
• list_channel_endpoints: List the channel endpoints the organization uses (phone numbers, email addresses and similar) with their channel type.
• list_export_schedules: List data export schedules (hourly or daily conversation exports) with next start time.
• list_export_jobs: List data export jobs with status, schedule and the time window exported (file names only, not contents).

BYOK key

You bring your own Gladly Gladly agent email address of the API user (https://developer.gladly.com/rest/#section/Getting-Started/Authentication). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to *.gladly.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://developer.gladly.com/rest/ (the API this connector calls, with a BYOK key)

Live from the Gladly API (*.gladly.com) with a BYOK key; documentation: https://developer.gladly.com/rest/. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gladly. Gladly and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Gladly account.

Built for: Worldwide. Languages: English.

Gladly (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Gladly (BYOK) is. Gladly (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Gladly data: Read your Gladly customer-service setup: organization, teams, inboxes, topics, business hours, answers, channel endpoints and export jobs with your own API token. You bring your own Gladly Gladly agent email address of the API user; the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Gladly call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to *.gladly.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Gladly rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Gladly receives. The request we make on your behalf, including the key and the arguments, under Gladly's own terms and privacy policy. Gladly acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Gladly gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Gladly data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Gladly (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Gladly at any time to end all access.

Children. Gladly (BYOK) is a general-audience service operated by the adult using the assistant, under Gladly's own age rules.

Changes. We will post changes here with a new effective date.

Gladly (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Gladly (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Gladly (BYOK) provides: Read your Gladly customer-service setup: organization, teams, inboxes, topics, business hours, answers, channel endpoints and export jobs with your own API token. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Gladly credentials and only access data you are allowed to access. Gladly's terms apply to your use of Gladly; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gladly. Gladly and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Gladly returns, lightly trimmed; it may be incomplete, delayed or changed by Gladly. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Gladly account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Gladly's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Gladly may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Gladly key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Gladly takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-gladly

Gladly (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-gladly.connectorbay.com/mcp
• REST API: https://byok-gladly.connectorbay.com/openapi.json
• Live status: https://byok-gladly.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Gladly (BYOK) never asks for them.