Gorgias (BYOK)

Gorgias (BYOK) — connector documentation

• MCP endpoint: https://byok-gorgias.connectorbay.com/mcp
• REST API: POST https://byok-gorgias.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-gorgias.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Gorgias your Gorgias account email address (the API username), sent in the X-Upstream-Key header and the REST API key in X-Upstream-Key-2 of every request (never stored, logged or cached)
• Health: https://byok-gorgias.connectorbay.com/health · Tool schemas: https://byok-gorgias.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-gorgias · agent@connectorbay.com

What Gorgias (BYOK) is for

Gorgias (BYOK) lets an AI assistant read your own Gorgias data through the Gorgias API with a key you supply (your Gorgias account email address (the API username)). Read-only: 9 tools (get_account, list_tickets, get_ticket, list_messages, get_customer, list_tags, list_views, list_custom_fields, list_integrations). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.gorgias.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gorgias. Gorgias and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "Which Gorgias account am I connected to?"
• "Show the latest open Gorgias tickets"
• "Show Gorgias ticket 12345"
• "What are the messages on Gorgias ticket 12345?"
• "Show Gorgias customer 678"
• "Which tags do we use in Gorgias?"

What it does

• get_account: Show the Gorgias account the key belongs to: domain, creation time and settings.
• list_tickets: List tickets with subject, status, priority, channel, customer, assignee, tags and dates, newest or oldest first. Cursor-paged.
• get_ticket: Get one ticket by ID with subject, status, priority, channel, customer, assignee, tags, summary and dates. Use list_messages for the conversation.
• list_messages: List messages (customer messages, replies and internal notes) with sender, subject, text and send time, optionally for one ticket. Cursor-paged.
• get_customer: Get one customer by ID with name, email, language, timezone, note and creation time.
• list_tags: List ticket tags with name, description and usage count, optionally searched by name. Cursor-paged.
• list_views: List ticket and customer views (saved filters) with name, category, visibility and ordering. Cursor-paged.
• list_custom_fields: List the custom fields defined for tickets or customers with label, description, required flag and priority. Cursor-paged.
• list_integrations: List connected integrations (email, chat, Shopify, phone and so on) with name, type and status. Cursor-paged.

BYOK key

You bring your own Gorgias your Gorgias account email address (the API username) (https://developers.gorgias.com/reference/authentication). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to *.gorgias.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://developers.gorgias.com/reference/introduction (the API this connector calls, with a BYOK key)

Live from the Gorgias API (*.gorgias.com) with a BYOK key; documentation: https://developers.gorgias.com/reference/introduction. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gorgias. Gorgias and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Gorgias account.

Built for: Worldwide. Languages: English.

Gorgias (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Gorgias (BYOK) is. Gorgias (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Gorgias data: Read your Gorgias helpdesk tickets, messages, customers, tags, views and custom fields with your own account email and API key. You bring your own Gorgias your Gorgias account email address (the API username); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Gorgias call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to *.gorgias.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Gorgias rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Gorgias receives. The request we make on your behalf, including the key and the arguments, under Gorgias's own terms and privacy policy. Gorgias acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Gorgias gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Gorgias data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Gorgias (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Gorgias at any time to end all access.

Children. Gorgias (BYOK) is a general-audience service operated by the adult using the assistant, under Gorgias's own age rules.

Changes. We will post changes here with a new effective date.

Gorgias (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Gorgias (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Gorgias (BYOK) provides: Read your Gorgias helpdesk tickets, messages, customers, tags, views and custom fields with your own account email and API key. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Gorgias credentials and only access data you are allowed to access. Gorgias's terms apply to your use of Gorgias; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Gorgias. Gorgias and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Gorgias returns, lightly trimmed; it may be incomplete, delayed or changed by Gorgias. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Gorgias account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Gorgias's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Gorgias may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Gorgias key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Gorgias takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-gorgias

Gorgias (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-gorgias.connectorbay.com/mcp
• REST API: https://byok-gorgias.connectorbay.com/openapi.json
• Live status: https://byok-gorgias.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Gorgias (BYOK) never asks for them.