Help Scout Docs (BYOK) — Privacy Policy

Effective 16 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Help Scout Docs (BYOK) is. Help Scout Docs (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Help Scout Docs data: Read your Help Scout Docs knowledge base collections, categories and articles, and search them, with BYOK. You bring your own Help Scout Docs Docs API key; the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Help Scout Docs call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to docsapi.helpscout.net, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Help Scout Docs rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Help Scout Docs receives. The request we make on your behalf, including the key and the arguments, under Help Scout Docs's own terms and privacy policy (https://www.helpscout.com/company/legal/terms-of-service/). Help Scout Docs acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Help Scout Docs gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Help Scout Docs data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Help Scout Docs (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Help Scout Docs at any time to end all access.

Children. Help Scout Docs (BYOK) is a general-audience service operated by the adult using the assistant, under Help Scout Docs's own age rules.

Changes. We will post changes here with a new effective date.