Intercom Internal Knowledge (BYOK)

Intercom Internal Knowledge (BYOK) — connector documentation

• MCP endpoint: https://byok-intercom-internal-knowledge.connectorbay.com/mcp
• REST API: POST https://byok-intercom-internal-knowledge.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-intercom-internal-knowledge.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Intercom Internal Knowledge Intercom access token (US-hosted workspace), sent in the X-Upstream-Key header of every request (never stored, logged or cached)
• Health: https://byok-intercom-internal-knowledge.connectorbay.com/health · Tool schemas: https://byok-intercom-internal-knowledge.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-intercom-internal-knowledge · agent@connectorbay.com

What Intercom Internal Knowledge (BYOK) is for

Intercom Internal Knowledge (BYOK) lets an AI assistant read your own Intercom Internal Knowledge data through the Intercom Internal Knowledge API with a key you supply (Intercom access token (US-hosted workspace)). Read-only: 5 tools (list_internal_articles, get_internal_article, search_internal_articles, list_external_pages, get_external_page). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to api.intercom.io. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Intercom Internal Knowledge. Intercom Internal Knowledge and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "Which internal articles does our Intercom team have?"
• "When was internal article 39 last updated in Intercom?"
• "Search our Intercom internal articles in folder 12"
• "Which external pages feed our Intercom AI answers?"
• "When was external page 19 last ingested by Intercom?"

What it does

• list_internal_articles: List the workspace's internal articles (team-only knowledge) with title, locale, owner and author ids and dates. Article bodies are not returned.
• get_internal_article: Get one internal article by id: title, locale, owner and author ids and dates (body left out).
• search_internal_articles: Search internal articles, optionally inside one folder. Returns the matching articles as Intercom stores them (wrapped under data.internal_articles); long bodies may be shortened.
• list_external_pages: List external pages imported into Intercom for AI answers, with title, source link, locale, which AI features may use each page and when it was last ingested. Page HTML is not returned.
• get_external_page: Get one imported external page by id: title, source link, locale, AI availability flags and ingest dates (HTML left out).

BYOK key

You bring your own Intercom Internal Knowledge Intercom access token (US-hosted workspace) (https://developers.intercom.com/docs/build-an-integration/learn-more/authentication). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to api.intercom.io over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://developers.intercom.com/docs/references/rest-api/api.intercom.io/internal-articles/listinternalarticles (the API this connector calls, with a BYOK key)

Live from the Intercom Internal Knowledge API (api.intercom.io) with a BYOK key; documentation: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/internal-articles/listinternalarticles. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Intercom Internal Knowledge. Intercom Internal Knowledge and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Intercom Internal Knowledge account.

Built for: Worldwide. Languages: English.

Intercom Internal Knowledge (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Intercom Internal Knowledge (BYOK) is. Intercom Internal Knowledge (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Intercom Internal Knowledge data: Read your Intercom internal articles and the external pages imported for AI answers (titles, locales, dates, links; no bodies) with your own access token (US region). You bring your own Intercom Internal Knowledge Intercom access token (US-hosted workspace); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Intercom Internal Knowledge call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to api.intercom.io, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Intercom Internal Knowledge rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Intercom Internal Knowledge receives. The request we make on your behalf, including the key and the arguments, under Intercom Internal Knowledge's own terms and privacy policy. Intercom Internal Knowledge acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Intercom Internal Knowledge gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Intercom Internal Knowledge data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Intercom Internal Knowledge (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Intercom Internal Knowledge at any time to end all access.

Children. Intercom Internal Knowledge (BYOK) is a general-audience service operated by the adult using the assistant, under Intercom Internal Knowledge's own age rules.

Changes. We will post changes here with a new effective date.

Intercom Internal Knowledge (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Intercom Internal Knowledge (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Intercom Internal Knowledge (BYOK) provides: Read your Intercom internal articles and the external pages imported for AI answers (titles, locales, dates, links; no bodies) with your own access token (US region). It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Intercom Internal Knowledge credentials and only access data you are allowed to access. Intercom Internal Knowledge's terms apply to your use of Intercom Internal Knowledge; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Intercom Internal Knowledge. Intercom Internal Knowledge and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Intercom Internal Knowledge returns, lightly trimmed; it may be incomplete, delayed or changed by Intercom Internal Knowledge. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Intercom Internal Knowledge account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Intercom Internal Knowledge's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Intercom Internal Knowledge may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Intercom Internal Knowledge key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Intercom Internal Knowledge takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-intercom-internal-knowledge

Intercom Internal Knowledge (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-intercom-internal-knowledge.connectorbay.com/mcp
• REST API: https://byok-intercom-internal-knowledge.connectorbay.com/openapi.json
• Live status: https://byok-intercom-internal-knowledge.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Intercom Internal Knowledge (BYOK) never asks for them.