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Discover
OpenAPIRead your data10 tools
Jira Service Management (BYOK)
Read your Jira Service Management service desks, queues, customer requests, comments, SLAs and request types with your Atlassian email and API token
Unify Dynamics LLC
Tools10read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderJira Service Managementunofficial, not affiliated
Works withMCP · RESTany agent
Try asking
Real questions, and the tools your agent calls to answer them.
Which Jira Service Management version does my site run?
Tools called
get_infoWhich service desks do we have in Jira Service Management?
Tools called
list_service_desksWhat queues does service desk 1 have and how many requests are in each?
Tools called
list_queuesShow me the requests in queue 10 of service desk 1
Tools called
list_queue_requestsWhat open customer requests does service desk 1 have?
Tools called
list_customer_requestsShow me service desk request HELP-42
Tools called
get_customer_requestAbout
Jira Service Management (BYOK) lets an AI assistant read your own Jira Service Management data through the Jira Service Management API with a key you supply (Atlassian account email). Read-only: 10 tools (get_info, list_service_desks, list_queues, list_queue_requests, list_customer_requests, get_customer_request, list_request_comments, list_request_slas, list_request_types, search_knowledge_base). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.atlassian.net. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Jira Service Management. Jira Service Management and its logos are trademarks of their owners and are used only to say which service the connector works with.
Sources: Live from the Jira Service Management API (*.atlassian.net) with a BYOK key; documentation: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/. Endpoints checked against that documentation on 2026-10-16.
Privacy
The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.
Data not collectedNo account, no profile, no stored prompts or results.
What it can do
10 tools, grouped by job. Every one is read-only or compute-only.
- Get infoShow the version and build of the Jira Service Management instance and whether it is licensed for use.
- List service desksList the service desks (help portals) you can access with project key, name and type.
- List queuesList the agent queues of one service desk with their JQL; set include_count for the number of requests in each queue.
- List queue requestsList the requests inside one queue of a service desk; only the fields the queue is configured to show are returned.
- List customer requestsList customer requests visible to the key's user, most recent activity first, filtered by service desk, request type, status or summary text.
- Get customer requestGet one customer request by issue key or id with its status, request type, reporter and creation date.
- List request commentsList the comments of a customer request (public and internal) with author, text and time.
- List request slasList the SLA timers of a customer request with ongoing and completed cycles and whether they breached.
- List request typesList the request types (the forms customers can raise) of a service desk with name, description and group ids.
- Search knowledge baseSearch the knowledge base linked to a service desk; returns title and excerpt of matching articles.
Information
PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpoint
https://byok-jira-service-management.connectorbay.com/mcpREST APIopenapi.json
CountryWorldwide
FunctionOther
LayerDeep connectors
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