Richpanel (BYOK)

Richpanel (BYOK) — connector documentation

• MCP endpoint: https://byok-richpanel.connectorbay.com/mcp
• REST API: POST https://byok-richpanel.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-richpanel.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Richpanel Richpanel API key, sent in the X-Upstream-Key header of every request (never stored, logged or cached)
• Health: https://byok-richpanel.connectorbay.com/health · Tool schemas: https://byok-richpanel.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-richpanel · agent@connectorbay.com

What Richpanel (BYOK) is for

Richpanel (BYOK) lets an AI assistant read your own Richpanel data through the Richpanel API with a key you supply (Richpanel API key). Read-only: 7 tools (list_tasks, get_task, list_task_comments, list_ticket_tasks, list_teams, list_report_metrics, query_report). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to api.richpanel.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Richpanel. Richpanel and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "Which Richpanel tasks are open and overdue?"
• "Show Richpanel task task_org123_1710345600000_a1b2c3"
• "What comments are on this Richpanel task?"
• "Which tasks are attached to Richpanel conversation conv_abc123?"
• "Which teams are set up in Richpanel?"
• "Which report metrics does Richpanel offer?"

What it does

• list_tasks: List helpdesk tasks with title, status, priority, assignee, due date and comment count, plus counts by status and priority. Filter by status, priority, assignee, ticket, overdue or search text.
• get_task: Get one helpdesk task by its ID with title, description, status, priority, assignee and dates.
• list_task_comments: List the comments and activity entries on one task, in the order the API returns them.
• list_ticket_tasks: List the tasks linked to one conversation (ticket), with a summary of how many are open, in progress, closed or overdue.
• list_teams: List the helpdesk teams in your Richpanel account with their IDs and names.
• list_report_metrics: List the report metrics, filter fields and breakdown dimensions you can use in query_report.
• query_report: Read helpdesk performance numbers (for example new and closed conversations) for a date range, optionally grouped by agent, team, channel, tag or rating. Reading a report is free.

BYOK key

You bring your own Richpanel Richpanel API key (https://app.richpanel.com/api-settings). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to api.richpanel.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://developer.richpanel.com/reference/authentication (the API this connector calls, with a BYOK key)

Live from the Richpanel API (api.richpanel.com) with a BYOK key; documentation: https://developer.richpanel.com/reference/authentication. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Richpanel. Richpanel and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Richpanel account.

Built for: Worldwide. Languages: English.

Richpanel (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Richpanel (BYOK) is. Richpanel (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Richpanel data: Read your Richpanel helpdesk tasks, task comments, teams and conversation report metrics with your own API key. You bring your own Richpanel Richpanel API key; the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Richpanel call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to api.richpanel.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Richpanel rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Richpanel receives. The request we make on your behalf, including the key and the arguments, under Richpanel's own terms and privacy policy. Richpanel acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Richpanel gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Richpanel data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Richpanel (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Richpanel at any time to end all access.

Children. Richpanel (BYOK) is a general-audience service operated by the adult using the assistant, under Richpanel's own age rules.

Changes. We will post changes here with a new effective date.

Richpanel (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Richpanel (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Richpanel (BYOK) provides: Read your Richpanel helpdesk tasks, task comments, teams and conversation report metrics with your own API key. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Richpanel credentials and only access data you are allowed to access. Richpanel's terms apply to your use of Richpanel; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Richpanel. Richpanel and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Richpanel returns, lightly trimmed; it may be incomplete, delayed or changed by Richpanel. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Richpanel account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Richpanel's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Richpanel may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Richpanel key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Richpanel takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-richpanel

Richpanel (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-richpanel.connectorbay.com/mcp
• REST API: https://byok-richpanel.connectorbay.com/openapi.json
• Live status: https://byok-richpanel.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Richpanel (BYOK) never asks for them.