Twilio Voice Intelligence (BYOK) — Privacy Policy

Effective 16 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Twilio Voice Intelligence (BYOK) is. Twilio Voice Intelligence (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Twilio Voice Intelligence data: Read your Twilio Voice Intelligence services, transcript metadata and language operators with your own credentials (read-only; no call text). You bring your own Twilio Voice Intelligence Account SID or API key SID (use a restricted API key, SID starts with SK, rather than the main Auth Token where possible); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Twilio Voice Intelligence call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to intelligence.twilio.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Twilio Voice Intelligence rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Twilio Voice Intelligence receives. The request we make on your behalf, including the key and the arguments, under Twilio Voice Intelligence's own terms and privacy policy (https://www.twilio.com/en-us/legal/tos). Twilio Voice Intelligence acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Twilio Voice Intelligence gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Twilio Voice Intelligence data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Twilio Voice Intelligence (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Twilio Voice Intelligence at any time to end all access.

Children. Twilio Voice Intelligence (BYOK) is a general-audience service operated by the adult using the assistant, under Twilio Voice Intelligence's own age rules.

Changes. We will post changes here with a new effective date.