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Zammad (BYOK)

Read your Zammad Cloud helpdesk tickets, articles, users, organizations, groups, states and priorities with BYOK

Unify Dynamics LLC

Tools10read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderZammadunofficial, not affiliated
Works withMCP · RESTany agent

Try asking

Real questions, and the tools your agent calls to answer them.

Show my newest Zammad tickets
Tools called
list_tickets
Show Zammad ticket 12
Tools called
get_ticket
Which Zammad tickets are open and mention refund?
Tools called
search_tickets
What was said in Zammad ticket 12?
Tools called
list_ticket_articles
Who are the users in Zammad?
Tools called
list_users
Find the Zammad user jane@example.com
Tools called
search_users

About

Zammad (BYOK) lets an AI assistant read your own Zammad data through the Zammad API with a key you supply (Zammad API access token (profile > Token Access)). Read-only: 10 tools (list_tickets, get_ticket, search_tickets, list_ticket_articles, list_users, search_users, list_organizations, list_groups, list_ticket_states, list_ticket_priorities). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.zammad.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Zammad. Zammad and its logos are trademarks of their owners and are used only to say which service the connector works with.

Sources: Live from the Zammad API (*.zammad.com) with a BYOK key; documentation: https://docs.zammad.org/en/latest/api/intro.html. Endpoints checked against that documentation on 2026-10-16.

Privacy

The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.

Data not collectedNo account, no profile, no stored prompts or results.

What it can do

10 tools, grouped by job. Every one is read-only or compute-only.

OpenAPI
Read your data10 tools
  • List ticketsList Zammad tickets visible to the token's user with title, state, priority, group, owner, customer and dates.
  • Get ticketGet one Zammad ticket by numeric id with state, priority, owner, customer, group and escalation dates.
  • Search ticketsSearch Zammad tickets with the search syntax (free text or fields such as state.name:open, customer.email:x, tags:vip).
  • List ticket articlesList the articles (messages, notes) of a Zammad ticket with sender, subject, body and time.
  • List usersList Zammad users (agents and customers) with name, email, organization and active flag; needs the agent or admin permission.
  • Search usersSearch Zammad users by name, email or organization with the search syntax.
  • List organizationsList Zammad organizations with name, domain, VIP and shared flags and member ids.
  • List groupsList Zammad groups with name, active flag and member ids; needs the admin permission.
  • List ticket statesList Zammad ticket states (new, open, pending, closed ...) with their ids.
  • List ticket prioritiesList Zammad ticket priorities with their ids.

Information

PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpointhttps://byok-zammad.connectorbay.com/mcp
REST APIopenapi.json
SupportGet help · Status
CountryWorldwide
FunctionOther
LayerDeep connectors

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Get Zammad (BYOK)

Free · BYOK · Read-only

BYOK: bring your own keyThis connector uses your own Zammad Zammad API access token (profile > Token Access). Create one at https://docs.zammad.org/en/latest/api/user-access-token.html, with the fewest permissions it needs (read-only if the provider offers it). Your assistant sends it in the X-Upstream-Key header with every request. It is used for that one call only: never stored, logged or cached, and only ever sent to Zammad. Revoke it at the provider whenever you like. Unofficial connector: not affiliated with Zammad.