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Zendesk Talk (BYOK) icon

Zendesk Talk (BYOK)

Read your Zendesk Talk phone setup and today's call centre statistics: queue activity, account and agent overviews, phone lines, IVR menus and greetings, with your own email and API token

Unify Dynamics LLC

Tools10read-only
Sign-inBYOKbring your own key
Key keptNeverused for one call only
PriceFreeoptional Pro limits
ProviderZendesk Talkunofficial, not affiliated
Works withMCP · RESTany agent

Try asking

Real questions, and the tools your agent calls to answer them.

How many calls are waiting in Zendesk Talk right now?
Tools called
get_current_queue_activity
How did Zendesk Talk do today?
Tools called
get_account_overview
How busy were Zendesk Talk agents today?
Tools called
get_agents_overview
Which Zendesk Talk agents took the most calls today?
Tools called
list_agents_activity
Which phone numbers are set up in Zendesk Talk?
Tools called
list_phone_numbers
Is call recording on for Zendesk Talk line 900000120986?
Tools called
get_phone_number

About

Zendesk Talk (BYOK) lets an AI assistant read your own Zendesk Talk data through the Zendesk Talk API with a key you supply (agent email address followed by /token, for example you@example.com/token). Read-only: 10 tools (get_current_queue_activity, get_account_overview, get_agents_overview, list_agents_activity, list_phone_numbers, get_phone_number, list_ivrs, get_ivr, list_greetings, list_greeting_categories). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to *.zendesk.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Zendesk Talk. Zendesk Talk and its logos are trademarks of their owners and are used only to say which service the connector works with.

Sources: Live from the Zendesk Talk API (*.zendesk.com) with a BYOK key; documentation: https://developer.zendesk.com/api-reference/voice/talk-api/introduction/. Endpoints checked against that documentation on 2026-10-16.

Privacy

The publisher, Unify Dynamics LLC, states that tool inputs are processed in memory and not retained.

Data not collectedNo account, no profile, no stored prompts or results.

What it can do

10 tools, grouped by job. Every one is read-only or compute-only.

OpenAPI
Read your data10 tools
  • Get current queue activityGet the live call queue: agents online, calls and callbacks waiting, average and longest wait time.
  • Get account overviewGet today's call statistics for the account (since midnight in the account time zone): totals for calls, inbound, outbound, voicemails, abandoned…
  • Get agents overviewGet today's team-level agent statistics: calls accepted, denied, missed, held and transferred, talk, hold and wrap-up time, with totals and…
  • List agents activityList each agent's call activity for today: online and available time, calls accepted, denied and missed, talk and wrap-up time.
  • List phone numbersList the Talk phone lines of the account with nickname, location, capabilities, recording and outbound settings, IVR and groups.
  • Get phone numberGet one Talk phone line by id with nickname, location, capabilities, recording and outbound settings, IVR and groups.
  • List ivrsList IVR menus with name, linked phone lines, SIP lines and the menu routes (keypress, action, option text).
  • Get ivrGet one IVR with its menus, greetings and routes.
  • List greetingsList voicemail and availability greetings with name, category, active and system-default flags (audio files are not downloaded).
  • List greeting categoriesList the greeting categories (such as voicemail and available) that greetings are assigned to.

Information

PublisherUnify Dynamics LLC
CategoryWork & productivity
LanguagesEnglish
Built forWorldwide
CompatibilityAny MCP client · any agent · REST
Version0.1.0
MCP endpointhttps://byok-zendesk-talk.connectorbay.com/mcp
REST APIopenapi.json
SupportGet help · Status
CountryWorldwide
FunctionOther
LayerDeep connectors

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Get Zendesk Talk (BYOK)

Free · BYOK · Read-only

BYOK: bring your own keyThis connector uses your own Zendesk Talk agent email address followed by /token, for example you@example.com/token. Create one at https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token, with the fewest permissions it needs (read-only if the provider offers it). Your assistant sends it in the X-Upstream-Key header with every request. It is used for that one call only: never stored, logged or cached, and only ever sent to Zendesk Talk. Revoke it at the provider whenever you like. Unofficial connector: not affiliated with Zendesk Talk.