Zowie (BYOK)

Zowie (BYOK) — connector documentation

• MCP endpoint: https://byok-zowie.connectorbay.com/mcp
• REST API: POST https://byok-zowie.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-zowie.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Zowie Zowie API key (EU environment), sent in the X-Upstream-Key header of every request (never stored, logged or cached)
• Health: https://byok-zowie.connectorbay.com/health · Tool schemas: https://byok-zowie.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-zowie · agent@connectorbay.com

What Zowie (BYOK) is for

Zowie (BYOK) lets an AI assistant read your own Zowie data through the Zowie API with a key you supply (Zowie API key (EU environment)). Read-only: 10 tools (list_inbox_queues, list_agent_profiles, list_agent_groups, list_inbox_topics, list_inbox_permissions, list_mailboxes, get_mailbox, list_knowledge_bases, get_knowledge_base, list_knowledge_base_articles). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to eu1.api.getzowie.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Zowie. Zowie and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "Which support queues exist in our Zowie inbox?"
• "How are our Zowie agent profiles routed across queues?"
• "Which agent groups do we have in Zowie?"
• "What conversation topics does Zowie classify by?"
• "Which permissions can be assigned in the Zowie inbox?"
• "Which shared mailboxes are connected to Zowie?"

What it does

• list_inbox_queues: List the support inbox queues with id, name and alias.
• list_agent_profiles: List agent profiles (routing profiles): which queues are strict, high priority or low priority for each profile.
• list_agent_groups: List agent groups with id, name and the ids of their member users.
• list_inbox_topics: List the conversation topics (a tree: each topic has an optional parent) used to classify conversations.
• list_inbox_permissions: List the inbox permission names an agent role can be granted (for example QUEUES_VIEW or CONVERSATIONS_EXPORT).
• list_mailboxes: List the shared support mailboxes with id, name and email address, plus predefined recipient groups.
• get_mailbox: Get one shared mailbox by id: name, email address and predefined address groups.
• list_knowledge_bases: List the knowledge bases with id, name, creation time (epoch milliseconds) and whether new content starts ACTIVE or INACTIVE.
• get_knowledge_base: Get one knowledge base by id: name, creation time and default status for new content.
• list_knowledge_base_articles: List the articles of a knowledge base with id, title, locale and created and updated times (epoch milliseconds). Article bodies are left out.

BYOK key

You bring your own Zowie Zowie API key (EU environment) (https://docs.zowie.ai/llms.txt). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to eu1.api.getzowie.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Notices

The documented Zowie API host is the EU region (eu1.api.getzowie.com); keys of other environments will not work here. Create the key in your Zowie environment settings.

Data sources

• https://docs.zowie.ai/reference/getinboxqueues (the API this connector calls, with a BYOK key)

Live from the Zowie API (eu1.api.getzowie.com) with a BYOK key; documentation: https://docs.zowie.ai/reference/getinboxqueues. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Zowie. Zowie and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Zowie account.

Built for: Worldwide. Languages: English.

Zowie (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Zowie (BYOK) is. Zowie (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Zowie data: Read how your Zowie customer service inbox is set up: queues, agent profiles and groups, topics, shared mailboxes and knowledge bases with article titles, with your own API key. You bring your own Zowie Zowie API key (EU environment); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Zowie call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to eu1.api.getzowie.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Zowie rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Zowie receives. The request we make on your behalf, including the key and the arguments, under Zowie's own terms and privacy policy. Zowie acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Zowie gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Zowie data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Zowie (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Zowie at any time to end all access.

Children. Zowie (BYOK) is a general-audience service operated by the adult using the assistant, under Zowie's own age rules.

Changes. We will post changes here with a new effective date.

Zowie (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Zowie (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Zowie (BYOK) provides: Read how your Zowie customer service inbox is set up: queues, agent profiles and groups, topics, shared mailboxes and knowledge bases with article titles, with your own API key. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Zowie credentials and only access data you are allowed to access. Zowie's terms apply to your use of Zowie; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Zowie. Zowie and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Zowie returns, lightly trimmed; it may be incomplete, delayed or changed by Zowie. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Zowie account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Zowie's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Zowie may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Zowie key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Zowie takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-zowie

Zowie (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-zowie.connectorbay.com/mcp
• REST API: https://byok-zowie.connectorbay.com/openapi.json
• Live status: https://byok-zowie.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Zowie (BYOK) never asks for them.