Chatwoot (BYOK)

Chatwoot (BYOK) — connector documentation

• MCP endpoint: https://byok-chatwoot.connectorbay.com/mcp
• REST API: POST https://byok-chatwoot.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-chatwoot.connectorbay.com/openapi.json
• Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
• Authentication: your own Chatwoot Chatwoot user access token (Profile Settings), sent in the X-Upstream-Key header of every request (never stored, logged or cached)
• Health: https://byok-chatwoot.connectorbay.com/health · Tool schemas: https://byok-chatwoot.connectorbay.com/tools.json
• Publisher: Unify Dynamics LLC · connectorbay.com/byok-chatwoot · agent@connectorbay.com

What Chatwoot (BYOK) is for

Chatwoot (BYOK) lets an AI assistant read your own Chatwoot data through the Chatwoot API with a key you supply (Chatwoot user access token (Profile Settings)). Read-only: 9 tools (get_account, list_inboxes, list_agents, list_teams, list_labels, list_canned_responses, get_conversation_counts, get_reports_summary, get_agent_summary_report). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to app.chatwoot.com. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Chatwoot. Chatwoot and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

• "What are the settings of my Chatwoot account?"
• "Which inboxes do we have in Chatwoot?"
• "Which Chatwoot agents are online?"
• "What teams exist in Chatwoot?"
• "Which labels do we use in Chatwoot?"
• "What canned responses are saved in Chatwoot?"

What it does

• get_account: Get the Chatwoot account: name, locale, support email, status and auto-resolve settings.
• list_inboxes: List the inboxes (channels such as website chat, email, WhatsApp) with name, channel type, working-hours and auto-assignment flags.
• list_agents: List the agents of the account with name, role and availability status (email addresses are not returned).
• list_teams: List the teams with name, description and whether auto-assignment is on.
• list_labels: List the conversation labels with title, description and color.
• list_canned_responses: List the canned (saved) replies with their short code and text.
• get_conversation_counts: Get counts of conversations (mine, unassigned, assigned, all) for a status, optionally within one inbox or team. Counts only, no message text.
• get_reports_summary: Get a summary for a period: conversations, resolutions, incoming and outgoing messages, average first response and resolution time, with the previous period for comparison.
• get_agent_summary_report: Get per-agent conversation statistics for a period: conversations, resolved conversations, average resolution, first response and reply times.

BYOK key

You bring your own Chatwoot Chatwoot user access token (Profile Settings) (https://www.chatwoot.com/hc/user-guide/articles/1677509714-how-to-find-your-access-token). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to app.chatwoot.com over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

• https://developers.chatwoot.com/api-reference/introduction (the API this connector calls, with a BYOK key)

Live from the Chatwoot API (app.chatwoot.com) with a BYOK key; documentation: https://developers.chatwoot.com/api-reference/introduction. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Chatwoot. Chatwoot and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Chatwoot account.

Built for: Worldwide. Languages: English.

Chatwoot (BYOK) — Privacy Policy

Effective 24 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Chatwoot (BYOK) is. Chatwoot (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Chatwoot data: Read your Chatwoot Cloud account, inboxes, teams, agents, labels, canned responses and conversation reports with your own access token. You bring your own Chatwoot Chatwoot user access token (Profile Settings); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Chatwoot call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to app.chatwoot.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Chatwoot rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Chatwoot receives. The request we make on your behalf, including the key and the arguments, under Chatwoot's own terms and privacy policy. Chatwoot acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Chatwoot gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Chatwoot data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Chatwoot (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Chatwoot at any time to end all access.

Children. Chatwoot (BYOK) is a general-audience service operated by the adult using the assistant, under Chatwoot's own age rules.

Changes. We will post changes here with a new effective date.

Chatwoot (BYOK) — Terms of Service

Effective 24 October 2026. These terms govern use of the Chatwoot (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

1. The Service. Chatwoot (BYOK) provides: Read your Chatwoot Cloud account, inboxes, teams, agents, labels, canned responses and conversation reports with your own access token. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
2. Your own key, your own account. You must use your own Chatwoot credentials and only access data you are allowed to access. Chatwoot's terms apply to your use of Chatwoot; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Chatwoot. Chatwoot and its logos are trademarks of their owners and are used only to say which service the connector works with.
4. No advice, no guarantees. Output is the data Chatwoot returns, lightly trimmed; it may be incomplete, delayed or changed by Chatwoot. Check important facts at the source.
5. Read-only. The Service does not create, change, send or delete anything in your Chatwoot account.
6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Chatwoot's controls, or to attack any system.
7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Chatwoot may change or end its API at any time.
8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Chatwoot key.
10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Chatwoot takes on your account. Our total liability is limited to US $100.
11. Governing law. California law; venue in San Mateo County, California.
12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-chatwoot

Chatwoot (BYOK) support

Email agent@connectorbay.com. We answer within two business days.

• MCP endpoint: https://byok-chatwoot.connectorbay.com/mcp
• REST API: https://byok-chatwoot.connectorbay.com/openapi.json
• Live status: https://byok-chatwoot.connectorbay.com/health

When you report a problem, include the question you asked your agent, roughly when, and which agent you used (for example Claude, ChatGPT or Gemini). Never send us passwords, account numbers or ID numbers. Chatwoot (BYOK) never asks for them.