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Crisp Helpdesk (BYOK) — connector documentation

  • MCP endpoint: https://byok-crisp-helpdesk.connectorbay.com/mcp
  • REST API: POST https://byok-crisp-helpdesk.connectorbay.com/v1/tools/{tool_name}, described by the OpenAPI 3.1 spec at https://byok-crisp-helpdesk.connectorbay.com/openapi.json
  • Transport: Streamable HTTP, stateless, MCP specification 2025-06-18 or later
  • Authentication: your own Crisp Helpdesk Crisp token identifier, sent in the X-Upstream-Key header and the Crisp token key (secret) in X-Upstream-Key-2 of every request (never stored, logged or cached)
  • Health: https://byok-crisp-helpdesk.connectorbay.com/health · Tool schemas: https://byok-crisp-helpdesk.connectorbay.com/tools.json
  • Publisher: Unify Dynamics LLC · connectorbay.com/byok-crisp-helpdesk · agent@connectorbay.com

What Crisp Helpdesk (BYOK) is for

Crisp Helpdesk (BYOK) lets an AI assistant read your own Crisp Helpdesk data through the Crisp Helpdesk API with a key you supply (Crisp token identifier). Read-only: 11 tools (get_helpdesk, get_helpdesk_settings, list_helpdesk_locales, get_helpdesk_locale, get_helpdesk_feedback_ratings, list_helpdesk_pages, list_helpdesk_tree, list_helpdesk_redirections, list_teams, list_inboxes, list_campaign_templates). The BYOK key travels with each request, is used for that one call only and is never stored, logged or cached; it is only ever sent to api.crisp.chat. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Crisp Helpdesk. Crisp Helpdesk and its logos are trademarks of their owners and are used only to say which service the connector works with.

Ask your assistant things like:

  • "What is the public address of my Crisp helpdesk?"
  • "How is my Crisp helpdesk configured?"
  • "How many articles does my Crisp helpdesk have per language?"
  • "How much French content does my Crisp helpdesk have?"
  • "How many visitors found my Crisp help articles helpful?"
  • "Which help articles are published on my Crisp helpdesk in English?"

What it does

  • get_helpdesk: Get the helpdesk of a Crisp website: its name and public address.
  • get_helpdesk_settings: Get how the helpdesk looks and behaves: color mode, logos, writing locale, which content sections are shown and behavior switches. Access passwords and secrets are not returned.
  • list_helpdesk_locales: List the helpdesk's locales with public address and number of entries and groups for articles, guides, references and news.
  • get_helpdesk_locale: Get one helpdesk locale with its public address and content counts.
  • get_helpdesk_feedback_ratings: Count how many helpful and unhelpful ratings visitors left for one content type in a locale, optionally within a date range. Comments and authors are not returned.
  • list_helpdesk_pages: List the publicly visible helpdesk pages of one content type and locale with title, tree path and public address.
  • list_helpdesk_tree: List the entries (files and directories) of a helpdesk content tree with slug, title and state, optionally inside a subdirectory, by title or by status.
  • list_helpdesk_redirections: List the helpdesk's redirections (source path to target path) with dates.
  • list_teams: List the website's operator teams with name, emoji, member operator ids and dates.
  • list_inboxes: List the website's inboxes with name, order, member operators and teams.
  • list_campaign_templates: List campaign templates with name, type, format and dates (template content is not returned).

BYOK key

You bring your own Crisp Helpdesk Crisp token identifier (https://docs.crisp.chat/guides/rest-api/authentication/website-token/). Your assistant sends it in the X-Upstream-Key header with each request. ConnectorBay uses it for that one call only: it is never stored, logged or cached, never shown in an answer, and it is only sent to api.crisp.chat over https, with no redirects followed. Create a key with the fewest permissions the tools need (read-only if the provider offers it), and revoke it at the provider whenever you like.

Data sources

Live from the Crisp Helpdesk API (api.crisp.chat) with a BYOK key; documentation: https://docs.crisp.chat/references/rest-api/v1/. Endpoints checked against that documentation on 2026-10-16.

What it is not

Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Crisp Helpdesk. Crisp Helpdesk and its logos are trademarks of their owners and are used only to say which service the connector works with. It is read-only: it never creates, changes, sends or deletes anything in your Crisp Helpdesk account.

Built for: Worldwide. Languages: English.