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Help Scout Docs (BYOK) — Terms of Service

Effective 16 October 2026. These terms govern use of the Help Scout Docs (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

  1. The Service. Help Scout Docs (BYOK) provides: Read your Help Scout Docs knowledge base collections, categories and articles, and search them, with BYOK. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
  2. Your own key, your own account. You must use your own Help Scout Docs credentials and only access data you are allowed to access. Help Scout Docs's terms (https://www.helpscout.com/company/legal/terms-of-service/) apply to your use of Help Scout Docs; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
  3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Help Scout Docs. Help Scout Docs and its logos are trademarks of their owners and are used only to say which service the connector works with.
  4. No advice, no guarantees. Output is the data Help Scout Docs returns, lightly trimmed; it may be incomplete, delayed or changed by Help Scout Docs. Check important facts at the source.
  5. Read-only. The Service does not create, change, send or delete anything in your Help Scout Docs account.
  6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Help Scout Docs's controls, or to attack any system.
  7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Help Scout Docs may change or end its API at any time.
  8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
  9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Help Scout Docs key.
  10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Help Scout Docs takes on your account. Our total liability is limited to US $100.
  11. Governing law. California law; venue in San Mateo County, California.
  12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-helpscout