Twilio Voice Insights (BYOK) — Privacy Policy

Effective 16 October 2026. Unify Dynamics LLC ("we", "us"), Menlo Park, California.

What Twilio Voice Insights (BYOK) is. Twilio Voice Insights (BYOK) is a connector (an MCP server and REST API) that an AI assistant calls on your behalf to read your own Twilio Voice Insights data: Read Twilio Voice Insights call summaries, per-call quality metrics, conference summaries and video room analytics with your own credentials (read-only, no caller numbers). You bring your own Twilio Voice Insights Account SID or API key SID (use a restricted API key, SID starts with SK, rather than the main Auth Token where possible); the assistant sends it to us with each request.

BYOK key. The key you supply is used to make the one Twilio Voice Insights call you asked for. Our application does not store it, write it to a log, put it in a cache, or share it. It is sent only to insights.twilio.com, over https, and is removed from any text we return to you or your assistant. We do not follow redirects with your key. If Twilio Voice Insights rejects it, we say so without repeating it.

What we receive. The arguments of each tool call, the BYOK key (for that call only), the technical headers needed to serve the request (an IP address or a client identifier supplied by the assistant) and standard server logs. What Twilio Voice Insights receives. The request we make on your behalf, including the key and the arguments, under Twilio Voice Insights's own terms and privacy policy (https://www.twilio.com/en-us/legal/tos). Twilio Voice Insights acts at your direction and is the only recipient of the data of your request besides our hosting provider.

What we return. The answer Twilio Voice Insights gives for your request, trimmed to the fields the tool documents. We do not keep it: it is returned to your assistant and not stored, cached or used to train anything.

What we do not do. We do not build a profile, sell or share personal information, or keep your Twilio Voice Insights data. Rate-limit counters (a client identifier and timestamps) are held in memory for at most 24 hours. Hosting access logs (IP addresses, request paths and status codes) are kept for up to 30 days for security and abuse prevention; our application adds no request headers or bodies to them.

Sub-processors. Twilio Voice Insights (the API you call with a BYOK key, at your direction). Hosting: Vercel (United States regions).

Your rights. Because we store no personal data beyond short-lived logs, requests to access, correct or delete data are usually satisfied automatically; you can still contact agent@connectorbay.com and we will respond within 30 days. Revoke your key at Twilio Voice Insights at any time to end all access.

Children. Twilio Voice Insights (BYOK) is a general-audience service operated by the adult using the assistant, under Twilio Voice Insights's own age rules.

Changes. We will post changes here with a new effective date.