Be the first to get access to new connectors. Get early access →
ConnectorBay Early access

Solarwinds Service Desk (BYOK) — Terms of Service

Effective 16 October 2026. These terms govern use of the Solarwinds Service Desk (BYOK) connector ("the Service") operated by Unify Dynamics LLC ("we", "us").

  1. The Service. Solarwinds Service Desk (BYOK) provides: Read your SolarWinds Service Desk incidents, problems, changes, assets, users, groups and solutions (US data center) with your own API token. It is accessed through an AI assistant or directly over MCP or HTTP, and is read-only.
  2. Your own key, your own account. You must use your own Solarwinds Service Desk credentials and only access data you are allowed to access. Solarwinds Service Desk's terms (https://www.solarwinds.com/legal/software-services-agreement) apply to your use of Solarwinds Service Desk; you are responsible for complying with them, including any rate limits and permitted uses. Do not share a key you do not own.
  3. Independent. Unofficial connector by Unify Dynamics LLC: not affiliated with, endorsed by or sponsored by Solarwinds Service Desk. Solarwinds Service Desk and its logos are trademarks of their owners and are used only to say which service the connector works with.
  4. No advice, no guarantees. Output is the data Solarwinds Service Desk returns, lightly trimmed; it may be incomplete, delayed or changed by Solarwinds Service Desk. Check important facts at the source.
  5. Read-only. The Service does not create, change, send or delete anything in your Solarwinds Service Desk account.
  6. Acceptable use. Automated use within the published rate limits is welcome. Do not use the Service to access data you are not entitled to, to circumvent Solarwinds Service Desk's controls, or to attack any system.
  7. Availability. The Service is provided "as is" without warranty. We may change, limit or discontinue it at any time; Solarwinds Service Desk may change or end its API at any time.
  8. Data. Our Privacy Policy describes what we process. In short: the BYOK key is used for the one call and not stored or logged.
  9. Pro keys. Optional ConnectorBay Pro API keys are issued at our discretion and are separate from your Solarwinds Service Desk key.
  10. Liability. To the fullest extent permitted by law, Unify Dynamics LLC is not liable for any loss arising from use of or reliance on the Service, including any action Solarwinds Service Desk takes on your account. Our total liability is limited to US $100.
  11. Governing law. California law; venue in San Mateo County, California.
  12. Contact. Unify Dynamics LLC · agent@connectorbay.com · https://connectorbay.com/byok-solarwinds-service-desk